Refund Policy

We stand behind what we send. If something isn't right with your order, you have 30 days from delivery to reach out, and we'll make it right with a replacement or a refund. Here is the short version before the detail that follows.

Return window

30 calendar days from the delivery date.

What's covered

Items that arrive damaged, faulty, incomplete, or not as described.

Condition

Unused and in original condition, with any packaging, tags, and certificates.

Refund method

Back to your original payment method, once we receive the item or confirm the claim.

Start a return

Email kazenojikala@gmail.com with your order number.

Natural variation in a stone is part of the material and is not, on its own, a reason for return — more on that in Section 4.

You may request a return or refund within 30 calendar days of the date your order is delivered, as shown by the carrier's tracking. To keep things moving, please contact us as soon as you notice an issue rather than waiting until the end of the window.

After 30 days we are generally unable to offer a refund or exchange, except where applicable consumer-protection law gives you a longer right, or where a product fault appears that could not reasonably have been seen on delivery.

A return is only complete once the item is back with us in the agreed condition, or once we confirm your claim and tell you a return of the item isn't needed.

So we can accept a return, the item should come back to us:

• Unused and unworn, in the same condition you received it;
• With its original packaging, pouch, tags, and any authenticity or sourcing card included;
• Securely wrapped, so a delicate stone or setting is protected in transit.

We may reduce or decline a refund for an item that comes back used, damaged after delivery, or missing parts, to reflect the loss in its value. Jewelry that has been resized, engraved, or altered after delivery cannot be returned unless it arrived faulty.

Every ZENDIAC piece is made from a natural stone or crystal, cut and set individually. Because of that, color depth, clarity, translucency, veining, and texture vary from piece to piece and from the photographs on the Site.

Product images are illustrative, and screens show color differently. We describe and photograph each product as faithfully as we can, but we can't guarantee the stone you receive is an exact match to the image. If a piece arrives genuinely damaged or clearly not what you ordered, that's covered — see Section 5.

If your order arrives damaged, faulty, incomplete, or not the item you ordered, we'll put it right at no cost to you. Please contact us within 30 days of delivery, and ideally within 72 hours for breakage in transit, so we can act quickly.

When you write to us, please include:

• Your order number;
• A short description of the problem;
• Photos of the item and, for transit damage, the packaging it arrived in.

Once we've confirmed the issue, we'll offer a free replacement (subject to stock) or a full refund, including any shipping you paid on that order. For faulty or incorrect items, we cover the cost of return where a return is needed.

A few items can't be returned or refunded unless they arrive faulty or incorrect:

• Custom or personalized pieces — items resized, engraved, or made to your specification;
• Gift cards and promotional credit;
• Items marked final sale or clearance at the time of purchase;
• Items returned without authorization, after the 30-day window, or not in the condition described in Section 3.

Where an item is exempt from return, we'll say so clearly on the product page or at checkout. Nothing here removes your rights in respect of goods that are genuinely faulty or misdescribed.

Starting a return is simple — please don't send anything back before step 3, so we can confirm the right address and method first.

1. Email us at kazenojikala@gmail.com within 30 days of delivery, with your order number and the reason for the return.
2. We reply, usually within 1–2 business days, to confirm whether a return is needed and what happens next.
3. Send it back, if asked, to the return address we give you — packed securely, with your order number enclosed.
4. We process your refund or replacement once the item reaches us or your claim is confirmed, and email you to confirm.

Please use a tracked service when you return an item, and keep the tracking number until your refund or replacement is confirmed.

Once we receive and check your returned item, or confirm your claim, we'll email you to let you know your refund is approved. Approved refunds are issued to your original payment method.

We process approved refunds within 1–3 business days. After that, it can take a further 5–10 business days for your bank or card provider to post the refund to your account — that part is on their schedule, not ours.

Refunds cover the price of the returned item. Where your order qualified for a bundle or multi-item discount, the refund reflects the actual amount paid for the returned piece after that discount. Original shipping charges are refunded only where an order arrived damaged, faulty, or incorrect.

The fastest way to get a different size, stone, or style is to request a refund for the original piece once it's eligible, and place a new order for the item you'd like. This makes sure the piece you want is reserved for you.

If your item arrived damaged or faulty, we'll send a direct replacement of the same piece at no cost, subject to availability. Where the exact piece is no longer in stock, we'll offer the closest alternative or a full refund.

Who covers return shipping depends on the reason for the return:

• Our error or a faulty item — if your order arrived damaged, faulty, incomplete, or incorrect, we cover the return shipping and any reshipment.
• Change of mind — if you simply changed your mind, the return shipping is your responsibility, and original shipping charges are non-refundable.

Unless we tell you otherwise, return shipping costs aren't deducted from your refund — you arrange and pay for the return carrier directly where it's your responsibility. We're not able to refund return postage for a change-of-mind return.

If you need to change or cancel an order, email us as soon as possible. We can usually update the address, size, or items, or cancel for a full refund, as long as the order hasn't shipped.

Once an order is handed to the carrier, we can't recall or change it — at that point it falls under the return process above once it's delivered. If a package is returned to us as undeliverable because of an incorrect address, we'll contact you to arrange reshipment or a refund of the item price.

If we've confirmed your refund but you haven't seen it yet, it's usually a timing matter at the bank. Please try these steps first:

• Check the original payment account again, allowing the full 5–10 business days after our confirmation;
• Contact your bank or card provider — refunds often post after an internal processing delay;
• Remember a card refund may appear on your statement a cycle later than you expect.

If you've done all of this and still can't find your refund, email us at kazenojikala@gmail.com with your order number and we'll chase it with our payment processor.